LockedVault
24/7 support clients

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Get in touch with our expert support team. We're available by phone, email, or live chat to help you stay protected and secure.

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FAQ & support

Questions? We've got you covered.

How do I reset my password?

To reset your password, go to 'Forgot Password' on the login page. Enter the email address associated with your account, and we'll send you a link to create a new password. The link expires after 24 hours for security purposes.

Can I transfer my license to a new device?

Yes. Sign out of LockedVault on the old device, then sign in on the new one with the same account. Your license moves with you and the old device is released automatically.

How do I cancel my subscription?

You can cancel at any time from your account settings. Your protection stays active until the end of the current billing period.

What payment methods do you accept?

We accept major credit and debit cards as well as PayPal. All payments are processed through a secure, encrypted checkout.