Refund Policy

This Refund Policy sets out the terms under which refunds may be requested for the services provided by Keys In Systems Inc.

Subscription services

Services provided by Keys In Systems Inc. are offered on a subscription basis. By completing a purchase you agree to recurring billing, unless the subscription is cancelled before the next billing cycle.

Free trial, where offered

Where a free trial is offered, you are not charged until the trial period ends. To avoid being charged, cancel before the end of the trial period.

Refund eligibility

Refunds may be granted in the following circumstances:

• billing errors or duplicate charges;
• charges taken after a cancellation completed before renewal;
• inability to access the service because of a technical issue attributable to Keys In Systems Inc.

Non-refundable situations

Refunds are not issued for:

• partial use of a subscription period;
• failure to cancel before the renewal date;
• not using the service after purchase;
• promotional, discounted or trial-converted plans, unless required by applicable law.

Cancelling your subscription

You may cancel at any time from your account page or by contacting customer support. Cancellation takes effect at the end of the current billing cycle.

Requesting a refund

To request a refund, contact customer support and provide:

• your full name;
• the email address used for the purchase;
• the transaction details (date and amount);
• the reason for the request.

Support: [email protected]

Processing time

Approved refunds are processed within 5 to 10 business days, depending on the payment method and the financial institution.

Mandatory consumer rights

Nothing in this policy limits any refund or cancellation right you have under applicable mandatory consumer protection law, including the laws of your state or province of residence.